Crisis Support

The Recovery Space is not a crisis service and cannot provide emergency support, urgent mental health support, medical care or one-to-one crisis advice.

If you or someone else is in immediate danger, call 999.

Immediate danger

Call 999 if you or someone else is in immediate danger, at risk of serious harm, experiencing a medical emergency, or needs urgent police, ambulance or fire service support.

If you need to call 999 but cannot speak safely, follow the operator’s instructions. If calling from a mobile, you may be asked to press 55 so the police know you need emergency help.

Urgent medical help

If you need urgent medical help and it is not a 999 emergency, contact NHS 111.

Use NHS 111 if you need urgent health advice and are unsure what to do next.

Mental health crisis

If you need urgent help for a mental health crisis or emergency, you should get immediate expert advice and assessment.

In England, people experiencing a mental health crisis can call 111 and select the mental health option for 24/7 support.

In Wales, people can call NHS 111 Wales and press option 2 for urgent mental health support.

In Scotland, people can call NHS 24 on 111 for urgent mental health support and advice.

In Northern Ireland, people in distress or despair can contact Lifeline on 0808 808 8000.

If you feel unable to keep yourself safe, or someone else is at immediate risk, call 999 or go to A&E.

Emotional support

If you need urgent emotional support in the UK, contact Samaritans free on 116 123.

Samaritans are available day or night if you need someone to listen.

Text support

If you prefer text support, contact Shout by texting SHOUT to 85258.

Shout provides free, confidential, 24/7 text support across the UK.

Domestic abuse or unsafe relationships

If you are in immediate danger, call 999.

If someone may be monitoring your phone, computer, messages, location or internet use, try to use a safer device before searching for help.

If you need to call 999 but it is not safe to speak, follow the operator’s instructions. If calling from a mobile, you may be asked to press 55 so the police know you need emergency help.

Overdose, withdrawal or serious physical symptoms.

Call 999 immediately if someone may be experiencing an overdose, serious withdrawal symptoms, breathing difficulties, chest pain, unconsciousness, seizure, severe confusion, serious injury, or any other life-threatening symptoms.

If you are unsure but need urgent medical advice, contact NHS 111.

Important note

The Recovery Space provides recovery education, self-help tools and neutral signposting only.

It is not a crisis service, medical service, counselling service, detox service, safeguarding service or replacement for professional support.